Desktop Support – Temp – Perm – NYC

DESKTOP SUPPORT – TEMP – PERM OPPORTUNITY
– NYC LOCATION

Our client is
seeking a Desktop Support candidate for a temp-perm opportunity based in NYC.
The candidate will work across a broad range of technologies and mediates
across multiple areas of the business to support incidents, problems and
requests. Responsible for answering IT requests via phone, email, live
chat/instant message and explaining solutions in technical and nontechnical
terms.

Job
Responsibilities
:

  • Build and install PCs, telephone
    systems, wireless networks and peripheral devices (such as printers,
    scanners, mobile/smart phones) related to desktop infrastructure, in
    accordance with department standards
  • Provides advice and guidance to
    colleagues regarding incidents
  • Maintain install PCs, networks,
    telephone systems and peripherals with routine maintenance
  • Identify, log and resolve
    technical problems with software applications or network systems
  • Identify potential changes and
    system improvements to present to senior team leaders for consideration
    and implementation.
  • Ensure that work is carried out
    within agreed service levels and in accordance with department guidelines
  • Create, maintain, and distribute
    reports of progress to senior leadership
  • Maintain client databases with up
    to date solutions and clear record of activities
  • Explain and document technical
    issues in a clear way to clients

Desktop
Support Skills and Qualifications
:

Excellent Customer
Service in Face-to-Face, Telephone or Electronic Interaction with Clients, Good
Language and Communications Skills, Problem-Solving, Relevant Certification
such as CompTIA A+ are a plus. Good Understanding of Computer Support and
Troubleshooting, Knowledge of Windows 7, 10, Mac OSX.  Ability to Work in a Team, Ability to
Prioritize Projects. Desire to learn.

 

About International
Institute for Learning, Inc.

With a wholly-owned network of
operating companies all over the world and clients in more than 150 countries,
IIL is a global leader in training, consulting, coaching, and mentoring, as
well as customized course development. IIL was recognized in six categories as
a “Top Business” by DiversityBusiness.com. Their core competencies include:
Project, Program and Portfolio Management, Business Analysis, Microsoft Project
and Project Server, Lean Six Sigma,
PRINCE2®, ITIL®, and Leadership and Interpersonal Skills.

IIL’s proprietary Many Methods
of Learning
enables them to deliver innovative, effective and consistent
training solutions through a variety of learning approaches such as Virtual
Classroom, Traditional Classroom, On-Demand Learning and Simulation.
A PMI® Charter Global Registered
Education Provider, a member of PMI’s Global Executive Council, and Accredited
Training Organization for PRINCE2 and ITIL, a Microsoft Partner (with a
Microsoft Gold Project and Portfolio Management competency), and an IIBA® Endorsed
Education Provider, IIL is the training solution partner of choice for many top
global companies.

The IIL Culture
At IIL, “Intelligence,
Integrity and Innovation” is more than just our motto – it is a statement
that defines who we are, what we do and how we do it. These three core values
inform how we interact with clients and with one another, and they form the
foundation for how we conduct our business all over the world.

Intelligence
We believe in the fundamental importance of learning and strive to continually
increase our own knowledge. We do this by listening, asking questions and
integrating what we learn into our everyday lives. We learn from and respect
the cultures in which we work, and we know that every person’s voice is
important.

Integrity
We place a premium value on honesty and integrity. Taking responsibility for
our actions and learning from our mistakes drives us to continually improve our
performance. We believe in collaboration and know that it is built on trust and
mutual respect. We run our business in an ethical, sustainable and socially
responsible way.

Innovation
We are thinkers and strategists as well as creative problem solvers. We see
challenges as opportunities, striving always to do our work as efficiently and
effectively as possible. We know that discovery drives innovation and are not
satisfied with the status quo. We keep our finger on the pulse of the global
marketplace, seeking to anticipate our customers’ needs and exceed their
expectations.

Please
send a resume and cover letter to liz@ebcassociates.net